ORDERING / ORDER CHANGES
Do you accept refunds?
Refunds may only be processed during the initial preorder period. Please email us at [email protected].
I'd like to change something in my order (address, name, etc). Who do I contact?
Please email us at spookyzeldazine@gmail.com as soon as possible. We can only change orders in advance. Once orders have been shipped we cannot alter them.
I'd like to add more items to my order. Who do I contact?
Please email us at [email protected]. Requests can only be honored during the preorder period. Patrons may be issued a discount code for free/reduced shipping if applicable. Any items added will be mailed as one package with the original order.
SHIPPING
Where are you shipping from?
The United States of America.
Where do you ship?
We ship to the United States and its territories and most parts of the world.
Please see the following countries we cannot mail to:
Afghanistan
BelarusBhutan
Brunei Darussalam
Cuba
Gaza Strip
Laos (accepting Priority Mail Express International only)
Myanmar Niue (accepting Priority Mail Express International only)
Syrian Arab Republic
Yemen
Russia
Ukraine
Israel
The Cook Islands
East Timor
Fiji
Kiribati
The Marshall Islands
Palau
Papua New Guinea
The Solomon Islands
Tonga
Tuvalu
Vanuatu
Wallis & Futuna
Federated States of Micronesia (Kosrae, Ponape, Yap, Truk)
Will VAT be charged when I place my order?
No, we will not be collecting VAT on behalf of patrons. You may encounter additional fees after your package has been processed by your customs agency. These fees are the responsibility of the patron.
What happens to damaged or lost packages?
All packages are tracked but not insured.
BMR mods will be responsible for replacing or refunding packages lost due to our negligence.
Example: Incorrect/missing items, defected merch caused by mishandling during packaging, address on the postal label not matching the address on the order.
BMR mods will NOT be responsible for replacing or refunding packages due to neglience from postmen or patrons, or weather damage.
Example: Incorrect address input by the patron, orders shipped to old addresses without patrons notifying our team in advance, mishandling or damage during transit.
For additional questions, please email us at [email protected].